Shipping policy

Previouslr currently offers shipping to most countries worldwide* (excluding P.O. boxes).

***BREXIT UPDATE: UK ORDERS SUSPENDED*** We are very sorry to inform you that orders and shipping to the United Kingdom are currently suspended. If you wish to purchase our products, please visit our Store Locator to find stockists near you. Thank you for your understanding.

The shipping cost will be calculated according to the weight and volume of the final shipment and to the delivery address.

FREE SHIPPING POLICY:

For orders with an order value of more than 60 US dollars, we will provide a free standard express delivery service.

The total amount of the delivery will be indicated on the website at the time of purchase.

Please note that due to parcel volume restrictions, some high-volume items might not be available for shipping to some destinations. Please check your cart before proceeding.

Except in those cases in which there are unforeseen or extraordinary circumstances, the purchase order consisting of the related products in each purchase confirmation will be delivered within the term indicated on the Website according to the shipping method selected by the customer and, in any case, within a maximum period of 20 calendar days from the date of the order confirmation. These terms are indicative and depend on the transport company. The customer must verify the shipping information provided to Previouslr on the order form to avoid any error or delay in delivery.

Previouslr will not be responsible for any error or delay in delivery due to the incorrect input of the information provided by the customer. The customer accepts the payment of all return costs if the information of the delivery address has been transmitted incorrectly or incompletely and if the customer did not took delivery of the parcel on time.

Orders outside the European Union are not subject to VAT, however orders may be subject to possible taxes and customs duties of the country of destination. These amounts and any other document requested by the customs agencies are borne by the customer.

Previouslr cannot be held liable for possible delays caused as a result of acts of third parties and as a consequence of circumstances or events beyond its control.
If for any reason, which was attributable to them, Previouslr could not meet the delivery date, contact the customer to inform him/her of this circumstance. The latter may then choose to proceed with the purchase by establishing a new delivery date or cancel the order and request a full refund of the price paid.

Home deliveries are made on working days at the place of destination.
For the purposes of these Conditions, it will be understood that the delivery has taken place or that the order has been delivered at the moment in which the client or a third party indicated by the customer acquires the material possession of the products, which will be accredited by the signature of the delivery receipt at the agreed delivery address.

The risks that the products could derive will be borne by the customer from the moment delivery has been made by the carrier. The customer acquires ownership of the products at the time of delivery by the transport company and Previouslr has received full payment of the total price and shipping costs.

The customer is responsible for verifying the possibility to import or use the products acquired according to the legislation of the country of destination and the requirements for it, accepting responsibility for its consequences.

MEANS OF DELIVERY

The means of transport used by Previouslr for the shipment of products are COLISSIMO – La Poste for Europe, MONDIAL RELAY for France/Belgium/Luxembourg/Spain and DHL Express for the rest of the world.

The services on offer are the following:

• COLISSIMO – La Poste within Europe: delivery with signed acknowledgment of receipt. The tariff depends on the weight and volume of the product. The delivery is made to the delivery address indicated by the customer at the time of placing the order. 
• MONDIAL RELAY for France/Belgium/Luxembourg/Spain : delivery to specific Mondial Relay points. Delivery will take place within 48 hours from Tuesday to Saturday, except national holidays, within a time frame that varies from 08:00 to 21:00 according to the business and location (urban or rural) of the Delivery Point, no delivery will take place on Mondays. You can choose your closest Delivery Point. You will be informed of the availability of your package at your Delivery Point by email. A form of identification will be required in order to receive your package.
• DHL Express for the rest of the world: delivery with signed acknowledgment of receipt: the rate and delivery time depend on the weight, volume and the country of destination of the products, this information will be indicated to the customer before the confirmation of the purchase.

In case of delay in delivery according to the indicated period, the client will contact directly the transport company.

If necessary, the customer can contact the customer service to open a file for the search of the parcel. It may take between 3 and 4 weeks to receive an answer from the carriers.

If the parcel is found, it will be sent back to the customer. In the event that the parcel were not found, the customer can request a refund of the total purchase from Previouslr .

All returns are at the expense of the customer. Except for wrong or defective item, the return is at Previouslr expense.

* We currently ship to the following countries: