Payments and Security
Are my payment details safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Where can I learn more about payment and processing in your store?
For more information, you can also read the WordPress Terms of Service here or the Privacy Statement here.
What forms of payment do you accept?
We accept payments from major credit card companies such as Visa, Mastercard and American Express.
Shipping and Delivery
How long does it take to receive my products?
Domestic shipping can take up to 5 business days. For other regions, the delivery time may vary between 8 to 10 business days. Occasionally, there may be slight delays due to external factors.
How much does it cost?
Shipping rates may vary depending on your region and are calculated at checkout.
Is shipping free?
Yes, we offer free shipping on large domestic orders. Please check your cart to see the current free shipping offer.
Do you ship internationally?
Yes, we ship our products worldwide. Please note that free shipping does not apply to international orders and that shipping rates may vary depending on your region.
Do you deliver to my area?
Yes! We ship to all regions of Brazil. Delivery time may vary depending on your location, usually between 5 to 10 business days.
Returns and Refunds
Do you offer refunds?
Yes, we offer full and partial refunds. Request more information about our refund policy.
How long after completing a purchase can I request a refund?
A refund request can be submitted within 7 days after the purchase is made.
How much refund can I get?
If the product and packaging are unopened and undamaged, you are entitled to a full refund.
If the packaging has been opened and the product has been used, you are entitled to a partial refund.
If the product has been damaged and the damage is not covered by the warranty, you are not entitled to a refund.
Please check our Terms of Service to see if you are eligible for a refund.
Who pays the shipping costs in case of a refund when the order does not have free shipping?
When an order does not include free shipping, all shipping costs (including return shipping) are paid by the customer.
Who pays the shipping costs in case of a refund when the order has free shipping?
When an order includes free shipping, only the cost of return shipping is paid by the customer.